Payment terms and delivery of good

Basic provisions

1. These General Terms and Conditions (hereinafter referred to as “Terms and Conditions”) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., Civil Code (hereinafter referred to as “Civil Code”)

Štěpán Tichý

ID: 07851588

with registered office: Revoluční 738 , Bučovice 685 01

country: Czech Republic

registered in the Commercial Register under registration number: 371203 - Municipal Office Bučovice

contact details

email: info@crown-miniatures.com

phone: +420 606 039 031

(hereinafter referred to as “Seller”)

2. These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who enters into a purchase contract outside his/her business activity as a consumer or within his/her business activity (hereinafter: “Buyer”) through the web interface located on the website available at www.crown-miniatures.com (hereinafter: “Online Shop”).
   
   
3. The provisions of the Terms and Conditions are an integral part of the purchase contract. Any deviating provisions in the Purchase Agreement shall prevail over the provisions of these Terms and Conditions.

Information about goods and prices

Information about the goods, including the prices of individual goods and their main features are listed in the catalogue of the online store. The prices of the goods are inclusive of value added tax, all related charges and the cost of returning the goods if the goods cannot, by their nature, be returned by the usual postal method. The prices of the goods remain valid for the period of time they are displayed in the online shop. This provision does not preclude the negotiation of a purchase contract on individually agreed terms.

1. All presentations of goods placed in the catalogue of the online store is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods.

2. Information on the costs associated with the packaging and delivery of goods is published in the online shop. The information on the costs associated with the packaging and delivery of goods listed in the online shop is valid only in cases where the goods are delivered within the Czech Republic.

Order and conclusion of the purchase contract

1. Costs incurred by the buyer when using remote means of communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer himself. These costs do not differ from the basic rate.
2. The buyer orders the goods in the following ways:

1. via your customer account if you have previously registered in the online shop,
2. by completing the order form without registration.

3. When placing an order, the buyer selects the goods, the number of items, the method of payment and delivery.
   
   
4. Before sending the order, the buyer is allowed to check and change the data he has entered in the order. The Buyer sends the order to the Seller by clicking on the ORDER WITH PAYMENT OBLIGATION button. The information provided in the order is considered correct by the Seller. The validity of the order is subject to the completion of all mandatory data in the order form and the Buyer's confirmation that he has read these Terms and Conditions and the Complaints Policy.
   
   
5. Immediately upon receipt of the order, the Seller will send the Buyer a confirmation of receipt of the order to the email address provided by the Buyer when ordering. This confirmation shall be deemed to be the conclusion of the contract. The confirmation shall be accompanied by the Seller's current terms and conditions. The purchase contract is concluded by the confirmation of the order by the seller to the buyer's email address.
   
   
6. In the event that any of the requirements specified in the order cannot be fulfilled, the seller will send the buyer an amended offer to his email address. The amended offer shall be deemed to be a new proposal of the purchase contract and the purchase contract shall be concluded in such case by the Buyer's confirmation of acceptance of this offer to the Seller at his email address specified in these Terms and Conditions..
   
   
7. All orders accepted by the Seller are binding. The buyer may cancel the order until the shipment is handed over to the carrier. The Buyer may cancel an order by calling the phone number or email of the Seller listed in these Terms and Conditions. If the shipment has already been handed over to the carrier, the Buyer is obliged to accept it.
   

Payment terms and delivery of goods

1. The buyer may pay the price of the goods and any costs associated with the delivery of the goods under the purchase contract in the following ways:
   - via your customer account if you have previously registered in the online shop,
   - by completing the order form without registration.
   
2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise below, the purchase price shall also include the costs associated with the delivery of the goods.
   
   
3. In case of non-cash payment, the purchase price is payable within 7 days from the conclusion of the purchase contract.
   
   
4. The purchase price is paid at the moment the full amount is credited to the seller's account. In the case of non-cash payment, the buyer is obliged to indicate the variable symbol, which is the order number, when paying the purchase price.
   
   
5. In the case of payment through a payment gateway, the buyer shall follow the instructions of the relevant electronic payment provider.
   
   
6. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's bank account.
   
   
7. The Seller does not require any deposit or other similar payment from the Buyer in advance. Payment of the purchase price before shipment of the goods is not a deposit.
   
   
8. If orders with a non-cash payment method that have been accepted by the Seller are not paid within 7 days, they may be cancelled by the Seller. In the event of any deficiencies, in particular incompleteness or inconsistency of information about the buyer or persons authorized to act for the buyer, the seller is entitled to disregard the order.
   
   
9. The goods are delivered to the buyer at the address specified by the buyer in the order. The buyer is obliged to take delivery of the goods upon delivery. If the Buyer does not take delivery and the goods are returned to the Seller, the Seller shall be entitled to require the Buyer to pay the full amount of postage, shipping, packing and other related costs, including those not originally charged to the Buyer.
   
   
10. The choice of delivery method is made during the ordering process.
    
    
11. The buyer acquires ownership of the goods by paying the full purchase price for the goods (including packaging and delivery costs), but not before taking possession of the goods. Liability for accidental destruction, damage or loss of the goods shall pass to the Buyer upon receipt of the goods.
    
    
12. The cost of delivery of the goods depending on the method of shipment and receipt of the goods is specified in the buyer's order and in the confirmation of the order by the seller. In the event that the method of delivery is agreed upon at the Buyer's specific request, the Buyer shall bear the risk and any additional costs associated with this method of delivery.
    
    
13. If the Seller is obliged under the Purchase Contract to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to take delivery of the goods upon delivery. If, for reasons on the Buyer's side, it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the Buyer shall pay the costs associated with the repeated delivery of the goods, the costs associated with the different method of delivery.
    
    
14. Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in the event of any defects immediately notify the carrier. In the event of a breach of packaging indicating unauthorized intrusion into the shipment, the buyer may not accept the shipment from the carrier.
    
    
15. Immediately upon receipt of the goods, the buyer is obliged to inspect the goods, in particular the number of pieces and their completeness. In the event of a discrepancy, the Buyer shall notify the Seller without undue delay, but no later than 3 working days after receipt of the goods.
    
    
16. The Seller will issue an invoice to the Buyer after payment of the price of the goods. The invoice is sent to the buyer's email address. The Seller is not subject to value added tax.
    
    
17. The buyer acquires ownership of the goods by paying the full purchase price for the goods, including delivery costs, but not before taking delivery of the goods. Liability for accidental destruction, damage or loss of the goods passes to the buyer at the moment of taking over the goods or at the moment when the buyer was obliged to take over the goods but failed to do so in breach of the purchase contract.

Withdrawal from the contract

1. A buyer who has concluded a purchase contract outside his business activity as a consumer has the legal right to withdraw from the purchase contract within 14 days.
   
   
2. In order to comply with the withdrawal period, the buyer must send a statement of withdrawal within the withdrawal period to the address of the seller's registered office.
   
   
3. To withdraw from the purchase contract, the buyer can use the online form provided by the seller. The notice of withdrawal must contain the buyer's current contact and payment details. The Buyer shall send the withdrawal from the Purchase Agreement to the Seller's registered office address specified in these Terms and Conditions. The Seller shall acknowledge receipt of the form to the Buyer without delay.
   
   
4. The buyer who has withdrawn from the contract is obliged to return the goods to the seller within 14 days of withdrawal from the contract. The Buyer shall bear the costs of returning the goods to the Seller, even if the goods cannot be returned by normal postal means due to their nature. Goods sent on delivery or with the obligation to pay the missing postage shall not be accepted by the seller.
   
   
5. If the Buyer withdraws from the contract, the Seller shall return to the Buyer without delay, but no later than 14 days after receipt of the withdrawal, all funds, including delivery costs, received from the Buyer to the bank account indicated by the Buyer in the withdrawal form or statement. By accepting these terms and conditions, the Buyer agrees to the sending of the funds as per the previous sentence, provided that no further costs are incurred. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods to the seller or proves that he has sent the goods to the seller.
   
   
6. If the Buyer has chosen a method of delivery other than the cheapest method of delivery offered by the Seller, the Seller shall reimburse the Buyer for the cost of delivery of the goods in the amount corresponding to the cheapest method of delivery offered. The costs of returning the goods to the Seller in the event of the Buyer's withdrawal from the Purchase Contract shall be borne by the Buyer.
   
   
7. If the Buyer withdraws from the Purchase Contract, the Seller shall not be obliged to return the funds received to the Buyer before the Buyer has handed over the goods to the Seller or proved that the goods have been dispatched to the Seller in a condition consistent with these Terms and Conditions.
   
   
8. The Buyer must return the goods to the Seller undamaged, unworn and unpolluted and, if possible, in their original packaging. The Seller shall be entitled to unilaterally set off the claim for compensation for damage to the goods against the Buyer's claim for reimbursement of the purchase price.
   
   
9. If a gift is given to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with the condition that if the buyer withdraws from the purchase contract, the gift contract with respect to such gift ceases to be effective and the buyer is obliged to return the gift together with the goods to the seller. If the gift is not returned, the Seller shall be entitled to monetary compensation in the amount of the usual price of the gift.
   
   
10. The buyer-entrepreneur is not entitled to withdraw from the purchase contract in respect of goods that have been delivered properly, on time and without defects, unless they expressly agree with the seller.
    
    
11. When sending the returned goods, the buyer is obliged to pack the goods in suitable packaging so as not to damage or destroy them. Goods substantially damaged or destroyed in transit due to the use of unsuitable packaging cannot be refunded for the purchase price and delivery costs.
    
    
12. The Seller is entitled to withdraw from the Purchase Contract due to the sale of stock, unavailability of goods, or if the manufacturer, importer or supplier of the goods has discontinued the production or import of the goods. The Seller shall promptly inform the Buyer via the email address specified in the order and shall return all monies, including delivery costs, received from the Buyer under the contract within 14 days of notification of withdrawal from the contract, in the same manner or in the manner specified by the Buyer.

Rights from defective performance

1.  The Seller shall be liable to the Buyer that the goods are free from defects upon receipt. In particular, the seller is liable to the buyer that at the time the buyer took delivery of the goods:
   
   - the goods have the characteristics agreed between the parties and, in the absence of agreement, have the characteristics described by the seller or manufacturer or expected by the buyer in view of the nature of the goods and on the basis of the advertising carried out by them,
   - the goods are fit for the purpose stated by the seller for their use or for which goods of that kind are usually used,
   - the goods correspond in quality or workmanship to the agreed sample or specimen, if the quality or workmanship was determined according to the agreed sample or specimen,
   - the goods are in the appropriate quantity, measure or weight; and
   - the goods comply with the legal requirements.
   
   
2. If a defect appears within six months of the buyer's receipt of the goods, the goods shall be deemed to have been defective upon receipt. The buyer is entitled to exercise the right to claim for defects that occur in consumer goods within twenty-four (24) months of receipt. This provision shall not apply in the case of goods sold at a lower price to a defect for which the lower price was agreed, to wear and tear caused by normal use, or in the case of second-hand goods to a defect corresponding to the degree of use or wear and tear which the goods had when taken over by the buyer, or if this results from the nature of the goods.
   
   
3. If the period of time for which the goods may be used is indicated on the goods sold, on their packaging, in the instructions accompanying the goods or in advertising in accordance with other legislation, the provisions on the guarantee of quality shall apply. By guaranteeing the quality, the seller undertakes that the goods will be fit for their usual purpose or retain their usual characteristics for a certain period of time. If the buyer has rightly accused the seller of a defect in the goods, the time limit for exercising rights under the defective performance and the warranty period shall not run for the period during which the buyer cannot use the defective goods.
   
   
4. The provisions referred to in the preceding paragraph of the terms and conditions shall not apply to goods sold at a lower price to the defect for which the lower price was agreed, to the wear and tear of the goods caused by their normal use, in the case of second-hand goods to the defect corresponding to the degree of use or wear and tear that the goods had when taken over by the buyer, or if this results from the nature of the goods. The buyer is not entitled to the right of defective performance if he knew before taking over the goods that they were defective or if the buyer himself caused the defect.
   
   
5. In the event of a defect, the buyer may submit a claim to the seller and demand:
   - exchange for new goods,
   - a reasonable discount on the purchase price,
   - withdraw from the contract.
   
   
6. The buyer has the right to withdraw from the contract,
   - if the goods have a material defect,
   - if the goods cannot be used properly due to the recurrence of the defect or defects after repair,
   - if the goods have a large number of defects.
   
7. The rights from defective performance are exercised by the buyer with the seller at the address of the company's registered office.
   
   
8. The Seller or an employee authorised by him will decide on the complaint immediately, in complex cases within three working days. This time limit does not include the time appropriate to the type of product or service required for a professional assessment of the defect. The complaint, including the removal of the defect, must be settled without delay, at the latest within 30 days from the date of the complaint, unless the seller and the buyer agree on a longer period. The expiry of this period in vain shall be considered a material breach of contract and the buyer shall have the right to withdraw from the purchase contract. The moment when the Buyer's expression of will (exercise of the right from defective performance) reaches the Seller shall be considered as the moment when the claim is made.
   
   
9. The Seller shall inform the Buyer in writing of the outcome of the complaint.
   
   
10. The rights and obligations of the contracting parties with regard to rights arising from defective performance are governed by Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.

Personal information

1. All information provided by the Buyer in working with the Seller is confidential and will be treated as such. Unless the Buyer gives the Seller written permission, the Seller will not use the Buyer's information other than for the purpose of performing the contract, except for the email address to which commercial communications may be sent, as this practice is permitted by law, unless expressly refused. These communications may only relate to similar or related goods and may be opted out of at any time by simple means (by sending a letter, email or by clicking on a link in the commercial communication). The e-mail address will be kept for this purpose for 3 years after the last contract between the parties has been concluded.
   

Delivery

1. The Parties may deliver all written correspondence to each other by electronic mail.
   
   
2. The Buyer shall deliver correspondence to the Seller at the email address specified in these Terms and Conditions. The Seller shall deliver correspondence to the Buyer at the email address specified in the Buyer's customer account or order.
   
   
3. Notices concerning the relationship between the Seller and the Buyer, in particular those concerning the withdrawal from the Purchase Contract, must be delivered by post in the form of a registered letter, unless otherwise specified in the Purchase Contract. Notices shall be delivered to the relevant contact address of the other party and shall be deemed to be delivered and effective upon delivery by post, except for notices of withdrawal made by the Buyer, in which case the withdrawal shall be effective if the notice is sent by the Buyer within the withdrawal period.
   
   
4. A notice whose receipt has been refused by the addressee, which has not been collected within the storage period or which has been returned as undeliverable shall also be deemed to have been delivered.

Final provisions

1. All agreements between the Seller and the Buyer shall be governed by the laws of the Czech Republic. If the relationship established by the Purchase Agreement contains an international element, the parties agree that the relationship shall be governed by the law of the Czech Republic. This is without prejudice to the rights of the consumer under generally binding legislation.
   
   
2. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1826(1)(e) of the Civil Code.
   
   
3. All rights to the Seller's website, in particular the copyright to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the website or any part thereof without the consent of the Seller.
   
   
4. The buyer agrees to the storage of cookies on his/her computer. In the event that the purchase can be made on the website and the seller's obligations under the purchase contract can be fulfilled without storing cookies on the buyer's computer, the buyer may withdraw his consent according to the previous sentence at any time.
   
   
5. The Seller shall not be liable for errors resulting from third party interference with the online shop or its use contrary to its intended use. The Buyer must not use any procedures that could have a negative impact on the operation of the online shop and must not perform any activity that could allow him or third parties to interfere with or make unauthorised use of the software or other components that make up the online shop and use the online shop or its parts or software in a way that would be contrary to its purpose or intent.
   
   
6. The purchaser hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.
   
   
7. Protection of personal data of the buyer, who is a natural person, is provided by Act No. 101/2000 Coll., on the Protection of Personal Data, as amended. The Seller declares that it is validly registered with the Office for Personal Data Protection under the registration number 00065193. The Seller processes personal data of the Buyers in accordance with the Terms and Conditions of Personal Data Protection.
   
   
8. The contract of sale including the terms and conditions is archived by the seller in electronic form and is not accessible.
   
   
9. The Seller may change or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.

 

These terms and conditions come into force on 21 June 2025